RETURN & REFUND POLICY – TRAX
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Custom-printed products cannot be returned.
To be eligible for a return:
Your item must be in the same condition as when you received it – unworn or unused, with tags, and in its original packaging.
You’ll need the receipt or proof of purchase.
To start a return, please contact us at:
Email: graphic.minis.info@gmail.com
Damages and Issues
Please inspect your order upon reception. Contact us immediately if:
The item is defective or damaged
You received the wrong item
We will evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain items cannot be returned, including:
Custom products (special orders or personalized items)
Hazardous materials, flammable liquids, or gases
If you have questions about a specific item, please reach out to us.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Conditions for EU returns:
Item must be in the same condition as received (unworn/unused, with tags, original packaging)
Receipt or proof of purchase required
Custom products are not returnable
Refunds
Once we receive and inspect your return, we will notify you whether the refund was approved.
If approved:
Refunds will be issued to your original payment method within 10 business days.
Processing by your bank or credit card may take additional time.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at:
Email: graphic.minis.info@gmail.com
